IBM Recruitment | IT Support | Bangalore
IBM Recruitment in Bangalore For IT Support Position. BE, BTech Graduates are eligible to apply for this job. More details regarding IBM Bangalore Job Openings is given below.
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Company Name: IBM
Job Location: Bangalore
Job Category: IT | Software
Job Position: IT Support
Qualification: BE, BTech
Job Description:
- The IBM CIO IT Support organization is transforming Help Desk services within the company.
- We are looking for talented candidates to join IBM’s Help Desk team in Bangalore, India.
Education:
- BE/B.Tech with any branches.
- Percentage – 70% In the current degree Pursuing (No Standing backlogs).
Responsibilities:
- As a passionate, flexible & talented advisor, you will be an integral part of this support team that will deliver a new premier support experience for our end users. Customer satisfaction is your key focus and you will be a significant contributor delivering IT Support that will delight our IBM employees.
- Upon joining this exciting new team of collaborative and customer focused advisors, your goal will be to deliver excellence in solving end user problems.
- As a creative problem solver you take pride in the service you deliver.
- You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller.
- You’ll be comfortable in technical environments and quickly be able to analyze complex multi-system issues.
- Sometimes you’ll need to reach out to colleagues to help achieve a resolution but you’ll maintain that first contact point relationship until the customer is delighted.
- You will need to work in shifts on a monthly rotational basis.
- This role requires outstanding communication, collaboration, and problem-solving skills.
- Must have the ability to work in Bangalore without current/future need for IBM sponsorship.
Required Technical and Professional Expertise:
- Excellent communication skills.
- Basic knowledge of Windows/Mac/iOS/Linux operating systems.
- Active listener with flexibility to modify approach and adapt to customer needs.
- Proven problem solving skills.
- Flexibility to work on 24/7 operations model.
Preferred Technical and Professional Expertise:
- Knowledge of Windows 10/11, MacOS Ventura, iOS 16 & above, Linux 8.4.
- Experience in customer support services.
- Ability to multi-task.
- Open to share Knowledge.
How To Apply:
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Registrations are closed