HPE Hiring Technical Support Engineer (0-2 years) in Bangalore On April 2019
HPE Freshers and Experienced Job Openings in Bangalore For Technical Support Engineer Position. BE, BTech Graduates are eligible for this job. More details regarding this job is given below.
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Company Name: HPE
Job Location: Bangalore
Experience: Freshers/Experienced (0 to 2 year)
Job Category: IT | Software – Networking
Job Position: Technical Support Engineer
Qualification: BE, BTech
Eligibility Criteria:
- Bachelors degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
- 0-2 Years experience.
Desired Skills:
- Network technologies including Routing, Switching, Wireless, Security and Network management.
- Working knowledge and understanding of access and core layer switch.
- Basics of WLAN technology (802.11 Standards, Controller and APs).
- ACSA certification will be added advantage.
- Good knowledge on switching (OSI Layer2, Sub-netting, VLAN, STP etc.) and routing (Layer3, IP, Static and Dynamic routing etc.) technology.
Job Responsibilities:
- Troubleshooting & resolving complex technical issues in customer environment
- Share best practices to reduce problem occurrences.
Present action plan to customer and take consent. - Also ensure there is no adverse impact of the action plan on the network.
- Replicate customer environment in Lab.
- Escalate the issue in timely manner.
- Contribute towards Knowledge Management.
- Keep customer informed and set realistic expectations on issue resolution.
- TAC should ensure he/she stays abreast with all the NPIs and changes/updates to the product.
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