Honeywell Freshers Job Openings in Gurgaon On February 2016

Company Name: Honeywell

Job Location: Gurgaon

Experience: Freshers

Job Category: IT | Software

Job Position: Technical Support Associate

Qualification: BE, BTech, BCom, BSc

Eligibility Criteria:

• Able to operate PC based programs in a Windows environment.
• Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
• Takes initiative to lead and supports team members in dealing with change.
• Maximizes productivity levels while providing world class customer service.
• Displays effective problem solving skills.
• Demonstrates effective use of soft skills – listening, probing and questioning.
• Effective communication skills and appropriate usage of the English language.
• Flexibility to work in shifts.
• Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.

Job Description:

• Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
• Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service
• Level, VoC, AHT, Calls per Rep, Call quality.
• Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
• Seek feedback from immediate supervisors via 1-O-1 or metrics discussion.
• Seek knowledge sharing sessions with HD/SA for self improvement.
• Work closely with immediate supervisor for all performance, learning and development aspects.

How To Apply: Apply For This Job.