HCL Technologies BPO WalkinCompany Name: HCL Technologies Ltd

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Job Location: Chennai

Experience: Freshers

Job Type: Walkin

Job Position: Business Trainee (For Insurance Process)

Qualification: Any Arts and Science Graduation (BA, BBA, BCom, BSc, BCA..etc)

Job Description:

  • To respond to written enquiries received from US customers
  • To ensure consistently high quality standards as per agreed levels.
  • Respond to customer complaints in writing in a professional manner in order to maintain good customer relations.
  • Respond to Customers ensuring that they are treated fairly and that a high level of service is delivered.
  • To assist in the development of services to current Customers by offering appropriate solutions to any problems.
  • To participate fully in departmental and team meetings in order to relay information and promote effective communication and suggest process improvements as appropriate.
  • To work with colleagues towards operating self managed teams.
  • To work within US industry compliance and legislative requirements under the guidance of the team Leader, ensuring compliance with controls and procedures.
  • To participate in project work where required whether sponsored by the department or other areas of the company.
  • To undertake any other duties as may be deemed appropriate by the Team Leader and any higher officials.
  • Process all insurance related back office operations work like claims and servicing actions on Property &Causality (Non-Life Insurance), as determined by the Company Work Management System, to maintain day to day service standards to agreed levels.
  • Shift: Dayshift

Job Responsibilities:

  • To assist the Team Leader in ensuring the timely and accurate delivery of service in accordance with mutually. agreed service level agreements (SLA) and other agreed deadlines and to ensure that regulatory and audit requirements are met.
  • To provide an excellent and efficient service to the US customers.
  • Provide real time support to administrators, handle escalations and coach administrators as and when required.
  • Bridge the knowledge gap and clarify process queries as and when raised.
  • Readiness for transitioning new activities and ability to knowledge transfer.
  • Develop and encourage continuous improvements like Kaizens, six sigma projects.
  • To take responsibility for achieving individual productivity and quality targets and positively contributing to the achievement of SLA’s.

Documents Required:

  • Updated Resume
  • 1 Passport size photograph.
  • Govt Photo ID Proof

Walkin Date: 7th to 8th November 2016

Walkin Time: 10.00 AM

Walkin Venue:

HCL Technologies Ltd, Business Services,
No. 107 & 108, First Floor,
Harris Road, Egmore,
Chennai – 600002,
Landmark: Near Casino Theatre

Contact Person: Jenita (HR)

Company Website: www.hcltech.com

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