HCL Technologies Freshers Job Openings in Chennai On February 2016

Company Name: HCL Technologies

Job Location: HCL Technologies

Experience: Freshers

Job Category: IT | Software

Job Position: Graduate Engineer Trainee

Qualification: BE, BTech

Eligibility Criteria:

• 2016, 2015 Passouts
• Good communication skills (written & verbal)

Job Description:

• Monitoring of tickets and taking the actions necessary to meet service targets
• Central Communication point for Major Incidents. Willing to work in 24/7 shift.
• Respond to user escalations and engage functional escalation and service delivery management as required
• Responsible for escalating Incidents and User Service Requests within their organization to drive resolution
• Manage major incident bridge as needed
• Participate in incident management meetings with customer and internal teams
• Identify and drive process improvements
• Provide incident report to problem management
• Good understanding of ITIL processes
• Good team member
• Should be a self-starter
• lndependently resolve tickets within SLA
• Adheres to standard operating procedures / work instructions
• Follow the escalation process
• Follow the shift hand-over process
• Update worklogs
• Categorizes as per CTI as appropriate
• Update the knowledge base
• Coaching freshers to be independent
• Coaching analysts for correct routing of tickets, capturing critical information
• Technically upgrade across versions of environment when required
• Adhere to organization policies and procedures
• Complies to regulatory requirements
• Alert Monitoring
• Ticket Monitoring
• Informing On-call support
• Opening Bridge Call

How To Apply: Apply For This Job.