HCL Jobs HyderabadHCL Technologies freshers and experienced job openings in Hyderabad for Analyst Position. Graduate Freshers are eligible fir this job. More details regarding this job is given below.

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Company Name: HCL Technologies

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 1 year)

Job Category: BPO

Job Position: Analyst

Qualification: Any Graduation (UG)

Job Description:

  • To maintain high login Efficiency (Availability) for customers.
  • To resolve tickets within agreed SLA of ticket volume and time.
  • To update worklogs and follow shift/ escalation process and process compliance.
  • Work on value adding activities such Knowledge base update & self development.
  • To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.

How To Apply: Apply For This Job.

About HCL Technologies:

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 124,000+ ‘Ideapreneurs’ working in 41 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. Company Website: www.hcltech.com.

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