HCL Freshers Recruitment | Product Support Engineer | 2019, 2020 Batch | Hyderabad
HCL Technologies Freshers Recruitment in Hyderabad For Product Support Engineer Position. Any Graduates 2019, 2020 are eligible to apply for this job. More details regarding HCL Technologies Hyderabad Freshers Job Openings is given below.
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Company Name: HCL Technologies
Job Location: Hyderabad
Job Position: Product Support Engineer
No.of Openings: 30
Salary: Upto Rs. 2,75,000/- per annum
Experience: Freshers
Qualification: Any Graduation
Year of Passing: 2019, 2020 Batch
Job Description:
- HCL Technologies is looking for freshers from 2019, 2020 batch with no backlogs and excellent communication skills.
- Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product Ad Manager.
- Shift timings US / Night shifts (Cab facilities for women folks free of cost) – 10PM – 7AM.
- Work location: Kondapur, Hyderabad.
Eligibility Criteria:
- Any graduate with basic understanding of HTML/CSS/JS are preferred.
Job Responsibilities:
- Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc..
- Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development.
- Work along with publishers on accounts to enable features and to resolve UI related issues.
- Able to work independently and efficiently to meet defined SLA.
- To consistently meet or exceed all agreed quality parameters as defined for the process.
Skills Required:
Technical:
- Good knowledge of HTML, Java Script & CSS.
- Basic understanding of Digital Marketing.
- Good understanding of internet architecture and web concepts.
Analytical:
- Should be able to look at reports and numbers derive meaningful inferences.
- Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.
- Willing to learn and apply learning in practical environment.
- Aptitude should be high as product is complex.
Customer Service:
- Customer oriented & self-motivated.
- Ability to work with individuals, companies and large clients.
- Experience in working in a dynamic and fast paced environment.
- Ability to work on complex troubleshooting scenarios under stringent deadlines.
- Willingness to work in a 24/7 environment.
- Positive frame of mind, open to feedback and must be able to perform under pressure.
Communication:
- Excellent English communication skills, both written and verbal.
Note:
- This opportunity is for a DPO/BPO role unlike IT role.