Genpact Walkin | Technical Support Voice | Hyderabad

Genpact Walkin in Hyderabad For Technical Support Voice On 18th December 2023. Graduates are eligible for this virtual drive. More details regarding Genpact Hyderabad Walkin Drive is given below.

Company Name: Genpact

Job Location: Hyderabad

Job Type: Walkin

Job Category: BPO

Job Position: Technical Support Voice

Experience: Freshers / Experienced

Qualification: Any Graduation

Job Description:

• Genpact Mega Walkin Drive for Technical Voice Support (Hindi & English).
• Inviting applications for the role of Process Associate – Technical Voice Support (Hindi & English).
• Shifts: Flexible with any shift.

Minimum Qualifications:

• Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma).
• Freshers are eligible.
• Fluency in Hindi and English language is mandatory.

Preferred Pre-requisites:

• Effective probing skills and analyzing/understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with written English and with neutral English accent.
• You should be able to work on a flexible schedule (including weekend shift).

Job Responsibilities:

• Respond to the customer queries & issues in timely manner.
• Provide solution to the customer basis the available help articles and within the policies.
• Replicate customers issue and report necessary bugs/suggestions/ideas.
• Provide excellent services to the customers.
• Work closely with internal departments to provide the required information/support to the customer.
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Maintain a deep understanding of client process and policies.
• Upskill to enhance the knowledge time to time and offer support.
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business.

Documents Required:

Please carry below documents with you

• 3 copies of updates resume.
• 3 Passport size photographs.
• Original Aadhar card.
• 2 copies of Aadhar card.
• Pay slip (if applicable).

Walkin Date: 18th December 2023

Walkin Date: 11.00 AM to 12.30 PM

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