Genpact Virtual Drive | Customer Service (Voice) | Pune

Genpact Freshers and Experienced Virtual Drive in Pune For Customer Service (Voice) On 22nd February 2025. Graduates are eligible for this virtual drive. More details regarding Genpact Pune Virtual Drive is given below.

Company Name: Genpact

Job Location: Hyderabad

Job Type: Virtual Drive

Job Category: BPO

Job Position: Customer Service (Voice)

Experience: Freshers/Experienced

Qualification: Graduation

Job Description:

• Genpact Mega Virtual Drive For Customer Service – Voice Roles.
• Work Module: Work from office.
• Shifts: Flexible with any shift.
• Work Location: Pune.

Minimum Qualifications:

• Graduate/Bachelors Degree preferred.
• Freshers are eligible.
• Comfortable working in a 24×7 work environment with rotational shifts.
• Experience working in a FinTech/Crypto environment/company.
• Strong problem-solving and decision-making abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with customer relationship management (CRM) systems and practices.
• Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.

Preferred Qualifications:

• Excellent customer service skills and ability to assist in customer inquiries independently.
• Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Self-disciplined, diligent, proactive and detail oriented.
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
• Ability to maintain high levels of confidentiality and data security standards.
• Keen attention to detail, customer profiling and pattern identification.

Job Responsibilities:

• Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
• Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
• Use available information and tools to validate identity of the caller to safeguard Member information.
• Initiate effective and timely written communication with customer.
• Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
• Adhere to all policies and procedures while showcasing customer centric servicing ethos.
• Take allotted training and execute on action plans discussed during coaching sessions.
• Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs.
• Seek steady improvement according to the QA guidelines.

Virtual Drive Date: 22nd February 2025

Virtual Drive Time: 11.00 AM to 2.00 PM

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