Genpact Virtual Drive | Customer Service (Voice) | Hyderabad

Genpact Virtual Drive in Hyderabad For Customer Service (Voice) On 22nd June 2024. Graduates are eligible for this virtual drive. More details regarding Genpact Hyderabad Virtual Drive is given below.

Company Name: Genpact

Job Location: Hyderabad

Job Type: Virtual Drive

Job Category: BPO

Job Position: Customer Service (Voice)

Experience: 0 to 2 years

Qualification: Any Graduation

Job Description:

• Genpact Mega Virtual Drive for Customer service – Voice roles (English & Hindi) – Hyderabad.
• Shifts: Day shift (6 days working).
• Process: Banking process- Customer service Voice
• In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
• Active user of Internet and online applications.

Minimum Qualifications:

• Graduate (Any Discipline).
• Fluency in Hindi and English is mandatory.

Preferred Qualifications:

• Previous experience in a customer service role chat/email/voice.
• Effective probing skills and analyzing / understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with written English and with neutral English accent.
• You should be able to work on a flexible schedule (including weekend shift).

Job Responsibilities:

• Respond to customer queries and customers concern.
• Provide support for data collection to enable recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Note:

• Please keep your E-Aadhar Card available during the interview.

Virtual Drive Date: 22nd June 2024

Virtual Drive Time: 11.30 AM to 1.00 PM

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