Genpact Recruitment | Technical Support (0-1 year) | Bangalore

Genpact Recruitment in Bangalore For Technical Support. Bachelors Degree or Higher Graduates are eligible to apply for this job. More details regarding Genpact Bangalore Job Openings is given below.

Company Name: Genpact

Job Location: Bangalore

Job Position: Technical Support

Experience: 0 to 1 year

Qualification: Bachelors Degree or Higher

Job Description:

• Genpact is Hiring for the role of Process Associate – Technical support – Bangalore.
• Shifts: 24/7.
• Only Work from office.

Eligibility Criteria:

• Grad: Any Graduate is eligible (Except Law).

Minimum Qualifications:

• Should have a bachelors degree or higher, (BTech/BCA/BSc Computer Science will be preferred).
• Should be fluent in relevant language e.g. English, Hindi, Telugu.
• Good communication skills, both written and oral, and should be able to handle client interaction.
• Basic Knowledge on Microsoft Office, Windows Operating Systems, Intel hardware
• Good Knowledge of Desktop/Servers, hardware: NUCs, Processors, Wireless, Graphics,Ethernet Products etc. and OEM Products (laptops etc.)
• Ability to manage multiple priorities.
• Customer Experience & Process Improvement Capabilities.

Job Responsibilities:

• Technical Support for Onboard Fleet Services SaaS Component, including customer problems, questions, payment issues, etc.
• Technical support for Mobileye 8 Connect hardware.
• Pre-sales support for Onboard Fleet Services, addressing questions from potential customers.
• Support technical queries for Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat and Email.
• Perform troubleshooting to fix the customer issues via Call, Chat and Email
• Perform RAS (Remote Access Session) when required via Chat and Phone
• Expected to take 25 to 30 calls a day. (AHT 6-9 mins).
• Follow-ups via Email and phone on cases.
• Knowledge base Article creation for handling queries.
• Identify and own Lean and Transformation projects.

Minimum Qualifications:

• Graduate (B.Tech (IT), BCA).
• Excellent in English Communication (both written and verbal).
• IT Knowledge would be an added advantage.

Preferred Requirements:

• Commitment to Quality Standards and Continuous Improvement initiatives.
• Excellent in English Communication (both written and verbal).

How To Apply:

• Registrations are closed

BTech Jobs: Check Here

BSc Jobs: Check Here

BCA Jobs: Check Here

Bangalore Jobs: Check Here