Genpact Recruitment | Service Desk (0-2 years) | Hyderabad
Genpact Recruitment in Hyderabad For Service Desk Position. Bachelor’s Degree Candidates are eligible to apply for this job. More details regarding Genpact Hyderabad Job Openings is given below.
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Company Name: Genpact
Job Location: Hyderabad
Job Position: Service Desk
Experience: Freshers / 0 to 2 years
Qualification: Bachelor’s Degree
Job Description:
- Genpact is inviting applications for the role of Process Associate (Service Desk).
Job Responsibilities:
- Take Chats and assists end users
- Update Log notes in ticketing tool.
- Resolve ticket after selecting relevant resolution categories in ticketing tool.
- Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.
- Hardware support to Desktops, Laptops, Mobile phone First level support to Printers,
- Application troubleshooting, Basic knowledge on how to troubleshoot mobile devices.
- Ability to Multitask.
- Use of soft skills – Listen, Empathy, Courtesy etc.
Eligibility Criteria:
- Bachelor’s Degree required.
- Preferably in Computer Science, Information Systems, or related field.
Preferred Qualifications:
- Very good written and presentation / verbal communication skills with experience of customer interfacing role.
- In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude