Genpact Recruitment HyderabadGenpact Recruitment in Hyderabad For Service Desk Position. Bachelor’s Degree Candidates are eligible to apply for this job. More details regarding Genpact Hyderabad Job Openings is given below.

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Company Name: Genpact

Job Location: Hyderabad

Job Position: Service Desk

Experience: Freshers / 0 to 2 years

Qualification: Bachelor’s Degree

Job Description:

  • Genpact is inviting applications for the role of Process Associate (Service Desk).

Job Responsibilities:

  • Take Chats and assists end users
  • Update Log notes in ticketing tool.
  • Resolve ticket after selecting relevant resolution categories in ticketing tool.
  • Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.
  • Hardware support to Desktops, Laptops, Mobile phone First level support to Printers,
  • Application troubleshooting, Basic knowledge on how to troubleshoot mobile devices.
  • Ability to Multitask.
  • Use of soft skills – Listen, Empathy, Courtesy etc.

Eligibility Criteria:

  • Bachelor’s Degree required.
  • Preferably in Computer Science, Information Systems, or related field.

Preferred Qualifications:

  • Very good written and presentation / verbal communication skills with experience of customer interfacing role.
  • In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude

How To Apply:

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