Genpact Recruitment | Customer Service (Voice, Non Voice Process) | Hyderabad
Cognizant Freshers and Experience Recruitment in Hyderabad For Customer Service (Voice and Non Voice Process) Position. Any Graduates are eligible to apply for this job. More details regarding Cognizant Hyderabad Job Openings is given below.
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Company Name: Cognizant
Job Location: Hyderabad
Job Category: BPO
Job Position: Customer Service (Voice and Non Voice Process)
Experience: Freshers / 0 to 4 Years
Qualification: Any Graduation
Job Description:
- Genpact is inviting applications for the role of PA, Customer Service.
- In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
- Active user of Internet and online applications.
- Shifts: Flexible to work in any shifts (24/7).
Minimum Qualifications:
- Graduate (Any Discipline).
- Freshers are eligible.
Preferred Qualifications:
- Previous experience in a customer service role chat/email/voice.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach.
- Excellent proficiency with written English and with neutral English accent.
- Flexiable to work in rotational Shit (24×7).
Job Responsibilities:
- Respond to customer queries and customers concern.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.