Genpact Recruitment | Customer Service (Chat Process) | Hyderabad
Cognizant Freshers and Experience Recruitment in Hyderabad For Customer Service (Chat Process) Position. Any Graduates are eligible to apply for this job. More details regarding Cognizant Hyderabad Job Openings is given below.
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Company Name: Cognizant
Job Location: Hyderabad
Job Category: BPO
Job Position: Customer Service (International Chat Process)
Experience: Freshers / 0 to 5 Years
Qualification: Any Graduation
Job Description:
- Genpact is inviting applications for the role of Customer Service – International Chat Process.
- In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
- Active user of Internet and online applications.
- Shifts: Flexible to work in any shifts (24×7).
Minimum Qualifications:
- Graduate (Any Discipline).
- Freshers are eligible.
- Fluent in English.
Preferred Qualifications:
- Previous experience in a customer service role chat/email/voice.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach.
- You should be able to work on a flexible schedule (including weekend shift).
Job Responsibilities:
- Respond to customer queries and customers concern.
- Demonstrates effective, clear and professional written and oral communication.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning.
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
- Basic knowledge of how digital payments work required.
How To Apply:
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Registrations are closed