Genpact Freshers Recruitment | Technical Support | Hyderabad, Delhi NCR, Jaipur

Genpact Freshers Recruitment in Hyderabad, Delhi NCR, Jaipur For Technical Support Position. Graduate Freshers are eligible to apply for this job. More details regarding Genpact Hyderabad Freshers Job Openings is given below.

Company Name: Genpact

Job Location: Hyderabad, Delhi NCR, Jaipur

Job Category: IT | Software

Job Position: Technical Support

Experience: Freshers

Qualification: Any Graduation

Job Description:

Onsite Support engineer would be deployed at one of the Genpact Site in India in 24/7 shifts and would carry following roles and responsibilities:

• Monitor cases in Ticketing tool queues.
• Receive P4 Incidents, Work Orders or Task Tickets” in Helpmate.
• Acknowledge and reach out to requester.
• Look into the reported issue/approved work order and address it within agreed SLA’s.
• Update Log notes in ticketing tool.
• Resolve ticket after selecting relevant resolution categories in ticketing tool.
• Incidents and work orders might involve:
• Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.
• Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.
• Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP’s and mobile devices like iPads etc.
• Installation of end points to be done as per organization Hardening guidelines through MDT setup.
• Installation, Transfer and removal of business specific applications and their upgrades.
• Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
• Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
• Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser.
• Provide Hands and Feet support to other IT Teams for any scheduled activities.
• Coordination with Vendor Partner coordination for any issues for warranty and other escalations.

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About Genpact:

Genpact is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 90,000+ of us. From New York to New Delhi and more than 30 countries in between, we connect every dot, reimagine every process, and reinvent companies’ ways of working. We create resilient, more sustainable, business outcomes. Whatever it is, we’ll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here.

Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US$491.90 million to 90,000+ employees and annual revenues of US$3.52 billion as of December 31, 2019. Company Website: www.genpact.com.