Gainsight Recruitment | Analyst (0-2 years) | Hyderabad

Gainsight Recruitment For Freshers and Experienced As Analyst. Graduates are eligible for this job. More details regarding Gainsight Hyderabad Job openings is given below.

Company Name: Gainsight

Job Location: Hyderabad

Experience: Freshers/0 to 2 years

Job Category: IT | Software

Job Position: Analyst (Global IT Service Desk)

Qualification: Graduation

Job Description:

• Participate in a 24×7 local (India) and global operations model.
• Provide phone, email, & Slack support.
• Monitor Service Desk ticket queue.
• Regular follow up on aging tickets that are open, pending, In progress, and on-hold states. Track tickets to closure, ensuring they are properly tagged.
• You will be responsible for the initial setup of Macs and Windows for onboarding employees.
• Ensuring conference/meeting room AVs are tested, configured, and ready to go.
• Provide Service Desk support to end-users on pre-configured hardware and software.
• Provide hands-on hardware troubleshooting and support for end-user applications.
• Perform shift handover as per the defined procedure.
• Be the initial point of contact and coordination for all end-user incidents and service requests.
• End-to-end Incident and Service Request Management, escalation, resolution, and closing process.
• Updating, creating new How-to, SOP, and Technical SOP KB Articles.
• Update all work inside tickets.
• Participation in ad-hoc and recurring meetings.
• IT Asset and Inventory management.
• Ready to learn and adapt to new tools.
• Shifts: 24/7 (Rotational Monthly).
• Week Offs: 2 (Rotational).

Eligibility Criteria:

• Graduate in any field.
• We are open to hiring freshers as well.
• 0 to 2 years of experience in ITES/Software/Telecom domain/Customer Care/Backend services/Tech support/ live chat support.
• Knowledge of Computer Peripherals/Operating Systems (MacOS (Most preferred)), Windows and Linux.
• Good interpersonal and communication skills in English, (written, and verbal) and the ability to work in a team.
  Excellent computer/ internet navigation skills.
• ITIL certified preferred.
• Good Typing Skills (30wpm with 90% accuracy).

Desired Skills:

Knowledge in the below tools will be preferred:

• G-Suite, Office 365.
• Teleconferencing solutions – like Zoom.
• Network printers and scanner software.
• Helpdesk software.
• Audio-Video Conferencing Equipment Configurations.
• ISPs, WAN, WAPs, LAN and Network Printers.
• VoIP Phones like Polycom, Cisco, and Avaya.
• Identity and Access management tools.
• Cloud Applications (with Single Sign-On).

How To Apply:

• Subscribe Here (Check Your Email To Activate Confirmation Link).
• Apply For This Job.

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