Gainsight Freshers Recruitment | Services Engineer | BE, BTech | 2022 Batch | Hyderabad
Gainsight Freshers Recruitment 2022 in Hyderabad For Services Engineer Position. BE, BTech Freshers 2022 Batch are eligible to apply for this job. More details regarding Gainsight Hyderabad Freshers Job Openings 2022 is given below.
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Company Name: Gainsight
Job Location: Hyderabad
Job Category: IT | Software
Job Position: Services Engineer
Salary: Rs. 7,00,000 – 9,00,000/- per annum
Experience: Freshers
Qualification: BE/BTech (CS/IT/ECE/ME)
Year of Passing: 2022 Batch
Job Description:
- Work Location: Work from Home for now (WFO might resume).
- Tentative date of joining: Immediate.
Skills Required:
- Excellent communication skills (verbal and written).
- Excellent aptitude for Technology and strong logical and analytical skills.
- Excellent Customer Service skills.
- Knowledge of SQL and/or CRM (Salesforce).
- Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently.
Job Responsibilities:
- Enable customers to achieve their business goals using CS best practices and Products as medium.
- Resolve and remediate software and technical questions for the customer efficiently and effectively.
- Gather the required information necessary in order to resolve technical issues.
- Automate repeated tasks to gain efficiency and enhance productivity.
- Manage internal/external expectations regarding estimated response times for issue resolution and track time, progress, goals and deadlines.
- Collaborate with Engineering and Support team members to properly manage customer requirements and escalate when appropriate.
- Partner with development team members on various strategic projects when needed.
- Collaborate closely with teams in USA (St. Louis, California, others).
- Maintain a highly organized and accurate task list, visible to project management and other project resources engaged in the project.
Prerequisites:
- Commitment to work in 24/7 model.
- Commitment to embrace Human-First.
- Aspiration to grow and learn.
- Carry the torch for Customer Success.
Interview Process:
- Technical Online Assessment.
- Online Test (Aptitude & Personality).
- Multiple Interviews.