Flipkart Hiring Freshers in Bangalore For IT Service Desk On February 2017
Company Name: Flipkart
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Job Location: Bangalore
Experience: Freshers/Experienced (0 to 3 years)
Job Category: IT | Software
Job Position: Central Service Desk L1 support
Salary: Rs. 1,00,000 – 2,50,000/- per annum
Qualification: Any Graduation
Job Responsibilities:
CSD responsibilities encompasses all calls & tickets to IT is having necessary L0 details before it is getting assigned to L1 & L2 teams. Key components of the job include actively directing and managing incidents logged; scheduling the proper communications to all stakeholders when required. CSD also encompasses all activities necessary in ensuring incident resumption. Key components of the job include actively directing and managing incidents logged;
planning and preparing the proper communications to all stakeholders.
- Ensuring the incident ticket is assigned to the right resolver group 24×7.
- Ensuring there are valid and periodic log updates on the incident ticket.
- Ensuring the right impact details are captured and shared to the stakeholders.
- Ensuring the Main Queue and Pending Reassignment queue are cleared in accordance to the set SLA.
- Ensuring that the mails are duly responded and cleared 24×7.
- Stakeholder satisfaction through effective communication and delivery of services
- Delivery of regular reporting based on stakeholder expectation
- Successfully manages IT Services against all defined SLA.
- Improve relationships across stakeholder groups to promote a spirit of partnership.
- Be available for customer call transfers from locations across PAN India.
- Identify and highlight to the appropriate authority any service concern or improvement opportunity.
- Ensuring periodic and valid updates are sent across to the subscribers of the incident and in adherence to the set SLA
- Ensuring that the resumption notification of incidents handled are sent along with the detailed summary of the incident.
- To facilitate the restoration and fulfillment of normal technology operational service with minimal business impact on the Customer within agreed service levels and business priorities.
- Take End to End ownership of Technology incidents and Requests in order to resolve them within agreed objectives and to the satisfaction of customers.
How To Apply:
- Interested candidates send resume to bhawna.setia@flipkart.com.