FIS Global JobsCompany Name: FIS Global Business Solutions India Pvt Ltd

Job Location: Pune

Experience: Freshers/Experienced (0 to 1 year)

Job Category: IT | Software

Job Position: IT Trainee

Qualification: Any Graduation, Any Post Graduation

Job Description:

  • Monitor incoming server alerts in Omnibus Console and provide necessary checking.
  • Coordinate, create and escalate incident tickets to onshore support group via Case Management System (CMS).
  • Monitor auto generated tickets in CMS and escalate to appropriate support teams thru email, IM or call.
  • (Wintel, Unix, Database, Web, Midrange, Network, Backup & Storage etc.)
  • Monitoring critical reveille alerts of clients and dispatch as soon as possible to appropriate support group.
  • Receive incoming calls from clients and assist them with regards to Hardware issues (EMC hardware replacement) and other concerns related to server issues.
  • Turnover issues to next shift and provide tables of existing ticket issues that needs to be monitored, communicated or follow-up to support teams.
  • Incident Management.
  • Provide 24/x7 support to FIS clients.

How To Apply: Apply For This Job.

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