FIS Global Hiring Freshers in Pune As IT Trainee On August 2017
Job Location: Pune
Experience: Freshers/Experienced (0 to 1 year)
Job Category: IT | Software
Job Position: IT Trainee
Qualification: Any Graduation, Any Post Graduation
- Monitor incoming server alerts in Omnibus Console and provide necessary checking.
- Coordinate, create and escalate incident tickets to onshore support group via Case Management System (CMS).
- Monitor auto generated tickets in CMS and escalate to appropriate support teams thru email, IM or call.
- (Wintel, Unix, Database, Web, Midrange, Network, Backup & Storage etc.)
- Monitoring critical reveille alerts of clients and dispatch as soon as possible to appropriate support group.
- Receive incoming calls from clients and assist them with regards to Hardware issues (EMC hardware replacement) and other concerns related to server issues.
- Turnover issues to next shift and provide tables of existing ticket issues that needs to be monitored, communicated or follow-up to support teams.
- Incident Management.
- Provide 24/x7 support to FIS clients.
How To Apply: Apply For This Job.