Eze Software Hiring Freshers in Hyderabad As Associate Systems Analyst On July 2017
Company Name: Eze Software Group
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Job Location: Hyderabad
Experience: Freshers/Experienced (0 to 1 year)
Job Category: IT | Software
Job Position: Associate Systems Analyst
Qualification: Any Graduation, Any Post Graduation
Eligibility Criteria:
- 0 to 1 year experience in Application Support/Technical Support.
- Must be willing to work in rotational shifts (including night shifts) and 24×6 support.
- Strong written and verbal communication skills with excellent attention to detail.
- Ability to multi-task and prioritize for effective and timely resolutions.
- Understands current needs of monitoring as well as future needs.
- Previous customer service experience is preferred.
- Understanding of ITIL best practices is preferred.
- Knowledge of Financial industry, capital markets, electronic trading and financial technologies is a plus.
- Excellent attendance.
- Ability to work under pressure.
Job Description:
- Provide continuous surveillance of hardware and software monitoring systems.
- Utilize various monitoring tools to identify client systems status.
- Identify when client issues are or have occurred, and resolve and communicate as appropriate.
- Escalate infrastructure or product issues to IT, other client service teams and various vendors and third parties.
- Investigate service outages, incidents and systems issues; log and track within Salesforce.
- Provide input for standard processing, tools and metrics to enhance monitoring capabilities.
- Perform daily checklist procedures and shift hand off procedures.
- Build and maintain key relationships with internal and external stakeholders.
- Investigate all alerts, troubleshoot and repair issues, and correct electronic trading issues; escalate as required. following established protocol.
- Identify potential adverse trends with systems and work to identify root cause and address within the organization.
How To Apply: Apply For This Job.