eClinicalworks India JobsCompany Name: eClinicalworks India Pvt Ltd

Latest Off Campus Drives Across India: March 2024
Company Location Position Apply Link
Today Walkins Across India Multiple Positions Check Here
Top MNCs Across India Internships Apply Here
TCS Across India Trainee (2024 Batch) Apply Here
TCS BPS Across India Trainee (2024 Batch) Apply Here
Accenture Across India Packaged App Development Associate (2023, 2024 Batch) Apply Here
Amazon Across India Multiple Positions Apply Here
Accenture Across India Multiple Positions Apply Here
Wipro Across India Multiple Positions Apply Here
Cognizant Across India Multiple Positions Apply Here
Infosys Across India Multiple Positions Apply Here
Genpact Across India Multiple Positions Apply Here

Job Location: Mumbai

Experience: Freshers/Experienced (0 to 1 year)

Job Type: Walkin

Job Category: IT | Software

Job Position: Technical Support

Qualification: BCA, BSc IT

Eligibility Criteria:

  • Candidates interested for Development role need not come to walkin.

Documents Required:

  • Updated Resume.
  • Photo ID Proof (Passport/PAN Card/Aadhar Card/Voter ID/Driving License).

Job Description:

  • Technical Support will be the Technical Account Manager for all clients assigned to him/her.
  • He/she will be responsible for providing technical assistance to all clients which they may be facing while working on any of the products.
  • This will involve working on complex network architectures and working on our Hosted solution too.

Job Responsibilities:

  • Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.
  • Maintain the highest level of soft-skills and telephone etiquettes.
  • Handle cases/schedules and escalations appropriately.
  • Share the technical expertise, soft-skills and telephone etiquettes with the team.
  • Share latest technical/process related inputs with the team.
  • Reporting to work on all the scheduled day and not taking an unplanned absenteeism.
  • Follows & Promote the company culture, its vision & values.
  • Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products.
  • She/he is supposed to maintain 100 % quality in terms of documenting the cases with the required information (complete and detailed documentation of the resolution and the root cause).

Job Requirements:

  • Knowledge of SQL and scripting.
  • Good knowledge of SDLC and STLC.
  • Familiar with Network Technologies (TCP/IP, VPN, Remote Desktop).
  • Familiar with Web Applications and Infrastructure.
  • Windows Server and Desktop OS Knowledge .
  • Strong analytical and problem solving skills.
  • Excellent written communication and verbal skills, as well as strong listening skills.
  • Ability to handle multiple priorities.
  • Ability to understand and explain technical information.
  • Ability to organize and prioritize multiple work assignments to meet deadlines.
  • Self motivated, detail-oriented and organized.
  • Confident, patient and clear communicator with technical and non-technical customers via phone and email.

Walkin Date: April 2016 (Monday to Friday)

Walkin Time: 2.00 PM to 8.00 PM

Walkin Venue:

eClinicalworks India Pvt Ltd,
Boomerang 7th Floor,
Main Chandivali Farm Road,
Near Chandivali Studio,
Andheri East,
Mumbai – 400072.

Contact Person: HR, 8879934541

Company Website: www.eclinicalworks.com