eClinicalworks India Walkin BCA, BSc Freshers in Mumbai On April 2016
Company Name: eClinicalworks India Pvt Ltd
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Job Location: Mumbai
Experience: Freshers/Experienced (0 to 1 year)
Job Type: Walkin
Job Category: IT | Software
Job Position: Technical Support
Qualification: BCA, BSc IT
Eligibility Criteria:
- Candidates interested for Development role need not come to walkin.
Documents Required:
- Updated Resume.
- Photo ID Proof (Passport/PAN Card/Aadhar Card/Voter ID/Driving License).
Job Description:
- Technical Support will be the Technical Account Manager for all clients assigned to him/her.
- He/she will be responsible for providing technical assistance to all clients which they may be facing while working on any of the products.
- This will involve working on complex network architectures and working on our Hosted solution too.
Job Responsibilities:
- Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.
- Maintain the highest level of soft-skills and telephone etiquettes.
- Handle cases/schedules and escalations appropriately.
- Share the technical expertise, soft-skills and telephone etiquettes with the team.
- Share latest technical/process related inputs with the team.
- Reporting to work on all the scheduled day and not taking an unplanned absenteeism.
- Follows & Promote the company culture, its vision & values.
- Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products.
- She/he is supposed to maintain 100 % quality in terms of documenting the cases with the required information (complete and detailed documentation of the resolution and the root cause).
Job Requirements:
- Knowledge of SQL and scripting.
- Good knowledge of SDLC and STLC.
- Familiar with Network Technologies (TCP/IP, VPN, Remote Desktop).
- Familiar with Web Applications and Infrastructure.
- Windows Server and Desktop OS Knowledge .
- Strong analytical and problem solving skills.
- Excellent written communication and verbal skills, as well as strong listening skills.
- Ability to handle multiple priorities.
- Ability to understand and explain technical information.
- Ability to organize and prioritize multiple work assignments to meet deadlines.
- Self motivated, detail-oriented and organized.
- Confident, patient and clear communicator with technical and non-technical customers via phone and email.
Walkin Date: April 2016 (Monday to Friday)
Walkin Time: 2.00 PM to 8.00 PM
Walkin Venue:
eClinicalworks India Pvt Ltd,
Boomerang 7th Floor,
Main Chandivali Farm Road,
Near Chandivali Studio,
Andheri East,
Mumbai – 400072.
Contact Person: HR, 8879934541
Company Website: www.eclinicalworks.com