Dimension Data Hiring Freshers in Bangalore As NOC Engineer On April 2017
Company Name: Dimension Data
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Job Location: Bangalore
Experience: Freshers
Job Category: IT | Software
Job Position: Junior Level 1 NOC Engineer
Qualification: BE, BTech, ME, MTech
Eligibility Criteria:
- Candidates should possess excellent people skills, with both customers and co-workers, strong written and verbal communication skills, strong analytical and problem solving abilities, and experience with technology.
Job Description:
- Dimension Data currently looking for a Junior Level 1 Engineer to support the business in achieving its strategic objectives.
- The Jr. L1 NOC Engineer is part of the technical team, supporting Dimension Data cloud’s 24/7 System Management responsibilities for our clients.
- The Jr.L1 NOC Engineer monitors and maintains our customer’s site 24 hours a day, 7 days a week.
- The goal of the team, and the overall support organization, is to build strong customer relationships, and deliver total customer satisfaction through world-class support.
Job Responsibilities:
This position will be monitoring the network management system; reporting problems to carriers; troubleshooting customer issues; reviewing and creating documentation; managing trouble tickets; escalating issues; working with engineers to resolve issues and alerts; and generating periodic reports when needed.
- Activity documentation.
- First level support for all monitoring events.
- Follow up on all open tickets.
- Remedial administration.
- Responding to customer questions via phone and email.
- Special projects as assigned.
- Tracking internal and external maintenance.
- Jr. Level 1 technical support for all customer alerts based on documented instructions.
How To Apply: Apply For This Job.