Dimension Data Hiring BE, BTech Freshers in Bangalore As Junior Engineer On July 2016

Company Name: Dimension Data

Job Location: Bangalore

Experience: Freshers

Job Category: IT | Software

Job Position: Junior Level 1 Engineer

Qualification: BE, BTech

Job Description:

• The Jr. L1 NOC Engineer is part of the technical team, supporting Dimension Data cloud’s 24/7 System Management responsibilities for our clients.
• The Jr.L1 NOC Engineer monitors and maintains our customer’s site 24 hours a day, 7 days a week.
• The goal of the team, and the overall support organization, is to build strong customer relationships, and deliver total customer satisfaction through world-class support.
• This position will be monitoring the network management system; reporting problems to carriers; troubleshooting customer issues; reviewing and creating documentation; managing trouble tickets; escalating issues; working with engineers to resolve issues and alerts; and generating periodic reports when needed.
• Candidates should possess excellent people skills, with both customers and co-workers, strong written and verbal communication skills, strong analytical and problem solving abilities, and experience with technology.

Job Responsibilities:

• Activity documentation.
• First level support for all monitoring events.
• Follow up on all open tickets.
• Remedial administration.
• Responding to customer questions via phone and email.
• Special projects as assigned.
• Tracking internal and external maintenance.
• Jr. Level 1 technical support for all customer alerts based on documented instructions.

How To Apply: Apply For This Job.