Dell Walkin Freshers in Hyderabad As Customer Care Associate On 1st to 9th December 2016

Company Name: Dell International Services India Pvt Ltd

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 5 years)

Job Type: Walkin

Job Position: Customer Care Associate

Qualification: Any Graduation, Any Post Graduation, Under Graduation

Eligibility Criteria:

• Any Undergraduate (10+2) with at least 12 months international calling experience or 24 months of domestic experience are eligible.
• US Night shifts.

Job Responsibilities:

• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers.
• Identifies, researches and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dells product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Identify customer needs / requirements and recommend solutions.
• Reviews and distributes pertinent cross-functional information.
• Responsible for pre-sales and/or post-sales service to customers.
• Escalates more complex customer technical issues to senior level support.
• Fields inbound contacts (voice/email, etc.) for both internal and external customers.

Documents Required:

• Updated Resume.
• One Photograph.
• Govt Photo ID Proof.

Walkin Date: 1st to 9th December 2016

Walkin Time: 11.00 AM to 2.00 PM

Walkin Venue:

Dell International Services,
Behind Cyber Gateways,
Opp Deloitte Drive,
Hitech City,
Hyderabad.

Contact Person: HR

Company Website: www.dell.com

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