Dell Recruitment | Technical Support (0-4 years) | Gurgaon
Dell Recruitment in Gurgaon For Technical Support Position. Graduate, Post Graduates are eligible to apply for this job. More details regarding Dell Gurgaon Job Openings is given below.
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Company Name: Dell
Job Location: Gurgaon
Job Category: IT | Software
Job Position: Technical Support (Technician)
Experience: Freshers / 0 to 4 years
Qualification: Graduation, Post Graduation
Job Description:
- As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to improve returns on IT investments, drive efficiencies and reduce costs.
Essential Requirements:
- Graduate Fresher to 4 years of relevant work experience required.
- Undergrad with 1 year of relevant work experience required.
- First-rate customer focus, phone etiquette and work ethic.
- Excellent communications skills.
- Should be willing to work in shifts in a 24×7 work environment.
- Should be residing within Transport Boundaries.
- Ability to handle stressful situations.
- Goal/Career oriented and self-motivated.
Desirable Requirements:
- Any relevant Certification/Qualification.
- Good Knowledge of PC Hardware/Software for desktop & portable systems.
Job Responsibilities:
You will
- Provide first level Support on Dell supplied products and/or peripherals.
- Assign incidents in line with documented guidelines and procedures.
- Demonstrate good judgment in analyzing information to make routine decisions.
- Handle inbound calls, emails, and web interface to support existing and new customers.
- Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
- Be compliant and adhere to process design as per the management decision.
- Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.
- Understand the administrative and operational requirements of the job.
- Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database.