Dell Recruitment 2020 GurgaonDell Freshers and Experienced Recruitment in Gurgaon For Technical Support Position. Graduate, Post Graduates are eligible to apply for this job. More details regarding Dell Gurgaon Job Openings is given below.

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Company Name: Dell

Job Location: Gurgaon

Job Category: IT | Software

Job Position: Technical Support (Technician)

Experience: Freshers / 0 to 4 years

Qualification: Graduation, Post Graduation

Job Description:

  • As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to improve returns on IT investments, drive efficiencies and reduce costs.

Essential Requirements:

  • Graduate Fresher to 4 years of relevant work experience required.
  • Undergrad with 1 year of relevant work experience required.
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills, thorough telephone functional skills & email etiquettes.
  • Excellent spoken and written English.
  • Ability to handle stressful situations.
  • Goal/Career oriented and self-motivated.

Desirable Requirements:

  • Any relevant Certification/Qualification.
  • Very Good Solutions Positioning Skills.
  • Good Knowledge of PC Hardware/Software for desktop & portable systems.

Job Responsibilities:

You will:

  • Demonstrate good judgment in analyzing information to make routine decisions.
  • Be responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers.
  • Have good knowledge of computers and high technical acumen for client / end user computing, preferably experience in offering technical support services
  • Understand the need of the customer & provide the suitable solution to customer€™s issue in terms of repair services/warranties.
  • Learn Dell technologies products & services and should be able to identify how these products and services align to customer needs.
  • Be responsible for providing solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products.
  • Be compliant to and adhere to process design as per the management decision.
  • Cooperate and collaborates with colleagues, cross- functionally, to support the technical solution process.
  • Understand the administrative and operational requirements of the job.
  • Demonstrate good judgment in analyzing information to make routine decisions.
  • Follows up with occasional ownership issues/outbound calls.

How To Apply:

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