Dell Hiring Freshers in Bangalore For Technical Support On January 2019
Dell freshers and experienced job openings in Bangalore for Technical Support Position. Any Graduate are eligible for this job. More details regarding this job is give below.
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Company Name: Dell
Job Location: Bangalore
Experience: Freshers/Experienced (0 to 4 years)
Job Category: BPO
Job Position: Technical Support Technician (Voice Process)
Qualification: Any Graduation
Eligibility Criteria:
- 0 to 4 years of relevant work experience required.
- Graduate freshers and experienced or Undergrad with 1 year of International Call Center Voice experience or 2 yrs of domestic experience.
- Should be willing to work in shifts in a 24×7 work environment.
- Should be residing within Transport Boundaries.
- Excellent telephone soft skills & thorough telephone functional skills.
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
Preferences:
- Good Knowledge of PC Hardware/Software for desktop and portable systems.
- Any relevant Certification/Technical Qualification.
Job Description:
- Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.
Job Responsibilities:
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for EWS, Total solutions, YTT and In warranty extension sales.
- Performs work in accordance to standardized policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
How To Apply: Apply For This Job.