Dell Hiring Freshers in Bangalore For Technical Support On January 2019
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Company Name: Dell
Job Location: Bangalore
Experience: Freshers/Experienced (0 to 4 years)
Job Category: BPO
Job Position: Technical Support Technician (Voice Process)
Qualification: Any Graduation
- 0 to 4 years of relevant work experience required.
- Graduate freshers and experienced or Undergrad with 1 year of International Call Center Voice experience or 2 yrs of domestic experience.
- Should be willing to work in shifts in a 24×7 work environment.
- Should be residing within Transport Boundaries.
- Excellent telephone soft skills & thorough telephone functional skills.
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
- Good Knowledge of PC Hardware/Software for desktop and portable systems.
- Any relevant Certification/Technical Qualification.
- Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for EWS, Total solutions, YTT and In warranty extension sales.
- Performs work in accordance to standardized policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
How To Apply: Apply For This Job.