Dell Jobs BangaloreDell freshers and experienced job openings in Bangalore for Technical Support Position. Any Graduate are eligible for this job. More details regarding this job is give below.

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Company Name: Dell

Job Location: Bangalore

Experience: Freshers/Experienced (0 to 4 years)

Job Category: BPO

Job Position: Technical Support Technician (Voice Process)

Qualification: Any Graduation

Eligibility Criteria:

  • 0 to 4 years of relevant work experience required.
  • Graduate freshers and experienced or Undergrad with 1 year of International Call Center Voice experience or 2 yrs of domestic experience.
  • Should be willing to work in shifts in a 24×7 work environment.
  • Should be residing within Transport Boundaries.
  • Excellent telephone soft skills & thorough telephone functional skills.
  • Ability to handle stressful situations.
  • Ability to deal professionally with irate customers.

Preferences:

  • Good Knowledge of PC Hardware/Software for desktop and portable systems.
  • Any relevant Certification/Technical Qualification.

Job Description:

  • Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.

Job Responsibilities:

  • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Responsible for EWS, Total solutions, YTT and In warranty extension sales.
  • Performs work in accordance to standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

How To Apply: Apply For This Job.

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