CSS Corp Walkin | Technical Support Engineer (Voice & Non Voice) | Chennai
CSS Corp Freshers and Experienced Walkin Drive in Chennai For Technical Support Engineer (Voice & Non Voice) On 6th to 22nd September 2023. Graduates are eligible for this walkin drive. More details regarding CSS Corp Chennai Walkin Drive is given below.
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Company Name: CSS Corp (Movate Technologies)
Job Location: Chennai
Job Type: Walkin
Job Position: Technical Support Engineer (Voice & Non Voice)
No.of Openings: 60
Experience: 0 to 5 years
Qualification: Any Graduation
Job Description:
- Css Corp (Movate Technologies) Walk-in Drive For Technical support (Voice & Non-voice) – Chennai.
- Shift Complete Night shift (Rotational night shift).
- A two-way cab facility will be provided.
- Objective: To establish a profile for candidates with the personality and experience that will drive Vonage to success; ensuring optimal performance and business stability.
Eligibility Criteria:
- Technical support Engineer – Voice (Fresher & Exp), Non Voice – Chat (Only Experience Candidates Can Apply).
- Graduation is mandatory (Any degree).
- Only Immediate joiners are preferred.
Essential Functions:
- Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues.
- Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer.
- Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary.
- Adhere to established SLAs, and productivity/performance goals.
- Provide world class Customer Support by delivering service in accordance with Vonage values.
- Perform database searches.
- Gain an understanding of the product line and the role of CSS Corp in supporting Vonage.
- Remain empathetic and concerned with resolving the customers issue.
Walkin Date: 6th to 22nd September 2023
Walkin Time: 10.30 AM to 7.00 PM