CSS Corp Walkin Freshers in Bangalore As Systems Engineer On 7th to 10th February 2017
Company Name: CSS Corp
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Job Location: Bangalore
Experience: Freshers
Job Type: Walkin
Job Category: IT | Software
Job Position: Assistant Systems Engineer
No.of Openings: 30
Qualification: Any Graduation
Eligibility Criteria:
- Post Graduation candidates are not eligible.
- Keen interest in networking and WAN technology
- Excellent Communication skills.
- Able to articulate and speak with clear voice
- Thorough knowledge of troubleshooting remote access issues
- Must be able to demonstrate a customer first approach to support
- Natural aptitude for troubleshooting and problem solving
- Highly organized and able to work on own initiative to complete the range of tasks required
- Flexible and willing to work outside core business hours as required
- CCNA not mandatory but will be an added advantage.
Job Description:
- Shift: Night Shift
Job Responsibilities:
- Dealing with incoming calls in a professional, courteous manner over the phone and via email
- Taking ownership of the calls and managing them in a logical and methodical manner
- Conducting full and thorough diagnostics with users to enable first call resolution
- Diagnosing and resolving problems to the customers satisfaction
- Identify and escalate repeat issues or service risks into service management teams
- Sharing knowledge with team colleagues
- Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.
- Ensure all faults are progressed and cleared within SLA escalating to other internal and external teams as appropriate.
- Managing incidents through their entire life cycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.
- Correctly logging incidents and faults, categorizing and prioritizing them in line with the team procedures/process.
Documents Required:
- Updated Resume.
- Any Govt Photo ID Proof.
- Printout of this posting.
Walkin Date: 7th to 10th February 2017
Walkin Time: 3.00 PM to 8.00 PM
Walkin Venue:
Slash Support Pvt Ltd,
Unit -B(2) Ground Floor,
Voyager Building,
ITPB Bangalore SEZ
Whitefield Road,
Bangalore – 560066.
Contact Person: Ranjani / Gerard, 04461041800
Company Website: www.csscorp.com