CSS Corp Walkin Freshers in Bangalore As Systems Engineer On 7th to 10th February 2017

Company Name: CSS Corp

Job Location: Bangalore

Experience: Freshers

Job Type: Walkin

Job Category: IT | Software

Job Position: Assistant Systems Engineer

No.of Openings: 30

Qualification: Any Graduation

Eligibility Criteria:

• Post Graduation candidates are not eligible.
• Keen interest in networking and WAN technology
• Excellent Communication skills.
• Able to articulate and speak with clear voice
• Thorough knowledge of troubleshooting remote access issues
• Must be able to demonstrate a customer first approach to support
• Natural aptitude for troubleshooting and problem solving
• Highly organized and able to work on own initiative to complete the range of tasks required
• Flexible and willing to work outside core business hours as required
• CCNA not mandatory but will be an added advantage.

Job Description:

• Shift: Night Shift

Job Responsibilities:

• Dealing with incoming calls in a professional, courteous manner over the phone and via email
• Taking ownership of the calls and managing them in a logical and methodical manner
• Conducting full and thorough diagnostics with users to enable first call resolution
• Diagnosing and resolving problems to the customers satisfaction
• Identify and escalate repeat issues or service risks into service management teams
• Sharing knowledge with team colleagues
• Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.
• Ensure all faults are progressed and cleared within SLA escalating to other internal and external teams as appropriate.
• Managing incidents through their entire life cycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.
• Correctly logging incidents and faults, categorizing and prioritizing them in line with the team procedures/process.

Documents Required:

• Updated Resume.
• Any Govt Photo ID Proof.
• Printout of this posting.

Walkin Date: 7th to 10th February 2017

Walkin Time: 3.00 PM to 8.00 PM

Walkin Venue:

Slash Support Pvt Ltd,
Unit -B(2) Ground Floor,
Voyager Building,
ITPB Bangalore SEZ
Whitefield Road,
Bangalore – 560066.

Contact Person: Ranjani / Gerard, 04461041800

Company Website: www.csscorp.com

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