CSS Corp Recruitment | Customer Support Representative | Chennai

CSS Corp Freshers and Experienced Recruitment in Chennai For Customer Support Representative Position. Graduates are eligible to apply for this job. More details regarding CSS Corp Chennai Job Openings is given below.

Company Name: CSS Corp (Movate Technologies)

Job Location: Chennai

Job Position: Customer Support Representative

No.of Openings: 50

Salary:Rs. 2,50,000 – 3,75,000/- per annum

Experience: Freshers / Experienced

Qualification: Any Graduation

Job Description:

• CSS Corp (Movate Technologies) is hiring Customer Support Representative.
• Work Location: Chennai – Ambit IT Park (Ambattur)
• Shift Timings: 24/7 (Work from office) – 9 hours shift basis.
• Interview Process: Tech discussion -> Managerial Discussion.
• Interview Mode: Virtual (No Walk-ins interviews)
• Preferred Immediate Joiners or 15 days.

Eligibility Criteria:

• Bachelors Degree in Computer Science (preferred) or Any Degree.
• Freshers or 1.0 years of experience in Enterprise support
• Familiarity with Hitachi Vantara products or other storage platforms.

Competencies:

• Customer focussed.
• Proactive, with the ability to work on his/her own initiative.
• Willingness to work in international time zones.
• Time Management.
• Experience providing direct support to external customers by phone, electronically.
• Problem-solving skills and ability to navigate challenging situations in a professional manner.
• Communicate clearly and precisely with customers as well as stake holders in written and verbal form, and maintain accurate and timely records in our case tracking system.
• Meet individual case management Service Level and metrics.
• Maintain ownership of cases and ensure to follow the process of routings.
• Typing speed minimum – 40wpm.

Roles and Responsibilities:

• Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in our case tracking system.
• Maintain ownership of tasks given and should drive other teams as needed.
• Accountable for the tasks and ensure that its completed diligently.
• Analysing/documenting problems, recommending solutions, & highlighting issues to leadership team.
• Enthusiastic to work in challenging environment.
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Adhere to process and policies, should demonstrate CSS Corp values.
• Team player and should act as a role model to the team.
• Should be sharing the Daily reports before logout.
• Problem-solving skills and ability to navigate challenging situations in a professional manner.
• Experience providing direct support to external customers by phone, electronically.
• Understand on Storage components and infrastructure.
• Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally.
• College Degree Preferred should have basic knowledge on storage.
• Should have worked in an Enterprise environment.
• Able to apply non-linear thinking to problem-solving.
• Ability to call customers and resolve issues.
• Should be adhering to the built in SOPS.
• Should ensure that the cases and emails are handled within the shift duration without backlog.

Perks and Benefits:

• Night shift Allowances Rs. 40k Per annum will be provided apart from the salary.
• Accomodations for first 14 days will be provided.
• Cab facilities will be provided in the night.
• We can reimburse your ticket charges while coming to Chennai Location.

How To Apply:

• Registrations are closed

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