Convergys Hiring Freshers in Bangalore As Technical Support Associate On April 2017
Company Name: Convergys India Services Pvt Ltd
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Job Location: Bangalore
Experience: Freshers/Experienced (0 to 3 years)
Job Position: Technical Support Associate (Voice)
Qualification: BE, BTech, BCA, BSc
Eligibility Criteria:
- Good technical, Spoken and written communication skills.
- Documentation Product knowledge, data Recovery skills, Data Base structural knowledge.
Job Description:
Full Time and technical support voice program, troubleshooting of software and applications.
- Demonstrated ability to identify and resolve data-related QuickBooks issues
- Narrow down issue to a specific data file.
- Narrow down issue to a data problem.
- Appropriately using Verify/Rebuild.
- Ability to diffuse distressed customers.
- Empathy and ownership of Case/Request and desire to completely resolve.
- Eliminating alternatives: Logical progression of process of elimination.
- Ability to follow Knowledge Base articles correcting basic data related issues.
How To Apply: Apply For This Job.
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