Cognizant Freshers Recruitment | Process Executive | Bangalore

Cognizant Freshers Recruitment in Bangalore For Process Executive Position. Graduates are eligible to apply for this job. More details regarding Cognizant Bangalore Freshers Job Openings is given below.

Company Name: Cognizant

Job Location: Bangalore

Role Category: Operations Support

Job Position: Process Executive

Experience: Freshers (0 years)

Salary: Rs. 2,00,000 – 2,75,000/- per annum

Qualification: Graduation (BSc, BCA, BCom, BA, BBA, BMS, BHM..)

Job Description:

• Cognizant is hiring for Process Executive – Travel Industry in BPO – Bangalore.
• This profile involves interaction with international clients.
• Interview Mode: Virtual.
• Work Location: Manyata Tech Park, Nagawara, Bengaluru.

Job Responsibilities:

• Customer Assistance: Interact with clients, travelers, and other stakeholders via phone, email, or chat to address inquiries related to travel bookings, reservations, and flight details.
• Booking Management: Facilitate travel reservations, ticketing, and itinerary planning while ensuring accuracy and compliance with the company’s policies and industry standards.
• Issue Resolution: Handle and resolve customer complaints, concerns, and escalations efficiently and professionally, aiming to provide satisfactory solutions and maintain a positive customer experience.
• Product Knowledge: Acquire a deep understanding of various travel destinations, airlines, hotels, car rentals, and travel packages to offer personalized recommendations and enhance customer satisfaction.
• Quality Assurance: Conduct regular audits of customer interactions to ensure adherence to service quality standards, compliance with policies, and adherence to best practices.
• Reporting: Generate reports on key performance indicators (KPIs), customer feedback, and service metrics, presenting findings to management and recommending actionable improvements.
• Adaptation to Industry Trends: Stay up-to-date with industry trends, travel regulations, and changes in policies to provide accurate and current information to clients.

Eligibility Criteria:

• Excellent Verbal and written communication with good logical and Analytical skills is mandatory.

Note:

• BE, BTech, MBA not allowed for this role.
• Only if all the educational documents are fine will Accept the profile.
• Backlogs not allowed.
• Awaiting Results not permitted.

How To Apply:

• Registrations are closed

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