Citibank Freshers Recruitment | Customer Service | 2020, 2021 Batch | Chennai
Citibank Freshers Recruitment in Chennai For Customer Service Position. Graduates 2020, 2021 are eligible to apply for this job. More details regarding Citibank Chennai Freshers Job Openings is given below.
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Company Name: Citibank
Job Location: Chennai
Job Position: Customer Service (Inbound Voice Process)
Experience: Freshers
Qualification: Any Graduation
Year of Passing: 2020, 2021 Batch
Job Description:
- Citibank is hiring freshers for Customer Service (Inbound Voice Process).
- Timing: Rotational Shift/Rotational Weekly off.
- Work Location: Chennai (Perungudi).
Eligibility Criteria:
- Graduate from a recognized University.
- Only Freshers 2020/2021 preferred.
- Knowledge on banking industry will be an added advantage.
- Additional preference to candidates who are multilingual.
- Excellent communication skills required.
- Only immediate joiners preferred.
Job Responsibilities:
Ensure Customer service excellence by
- Displaying complete ownership to the customers Query/problems.
- Delivering high quality service to customers.
- Focusing on adherence to product/process information.
- Ensuring Nil Customer complaints.
- Focusing on Nil Defects (100% adherence to product & process).
- Escalating / Highlighting customer Problem Incidences.
- Ensuring excellent SLS scores.
- Capabilities to multi task with different products.
- Focus on achieving sales targets.
- Complying with process requirements on both service and sales.
- Cross Selling products as applicable to inbound customers.
- Ensuring Process Efficiency by achieving set targets of Call Quality.
Desired Skills:
Applicant should posses
- Excellent Written & Oral Communication Passion towards Service.
- Enthusiastic and Self Motivated.
- Ability to work in a dynamic environment.
- Good Comprehension Skills.
- Team player with a positive attitude.