CGS Walkin | Associate Technical Support Engineer | Hyderabad
Computer Generated Solutions (CGS) Walkin Drive in Hyderabad For Associate Technical Support Engineer On 25th to 26th April 2024. Undergraduates and Graduates are eligible for this walkin drive. More details regarding CGS Hyderabad Walkin Drive is given below.
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Company Name: Computer Generated Solutions (CGS)
Job Location: Hyderabad
Job Type: Walkin
Job Position: Associate Technical Support Engineer (Voice Process)
Experience: 0 to 4 years
Qualification: Under Graduation, Any Graduation
Job Description:
- We are hiring for Technical support with 0-4 years of experience for Rotational shift (24/7).
- Hiring for: International Process.
- Shift Timings – 24/7 (WFO).
- Week Offs (2) – Rotational Off.
- Completely Work from Office (WFO).
- Immediate joiners only.
- Work Location: Hyderabad (Hi tech city).
Eligibility Criteria:
- Education: Undergraduates also eligible.
- Required: Fluency in English.
Skills:
- Basic knowledge in Hardware Troubleshooting, Online Forums.
- Diagnose and troubleshoot various complex technical issues, using the available knowledge articles and framework abiding by the clients policies and procedures.
- Track unresolved issues through to resolution, within agreed time limits
- Properly escalate and follow up unresolved issues to appropriate internal teams.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- The ability to think logically.
- Strong customer focus.
- Respond quickly to customer requests/needs to maintain a high level of customer satisfaction.
- Maintain individual performance towards client KPIs.
Interview Process (5 Rounds):
- Initial Screening
- Technical Round
- Ops Round
- HR Discussion
Walkin Date: 25th to 26th April 2024
Walkin Time: 11.00 AM to 5.30 PM