Barclays Recruitment | Team Support Specialist | Chennai
Barclays Recruitmentin For Freshers and Experienced in Chennai As Team Support Specialist. Any Graduate, Post Graduates are eligible to apply for this job. More details regarding Barclays Chennai Job Openings is given below.
Latest Off Campus Drives Across India: April 2024
| Company | Location | Position | Apply Link |
|---|---|---|---|
| Today Walkins | Across India | Multiple Positions | Check Here |
| Top MNCs | Across India | Internships | Apply Here |
| HashedIn by Deloitte | Across India | Software Engineer | Apply Here |
| Accenture | Across India | App Development Associate (2023, 2024 Batch) | Apply Here |
| Accenture | Across India | System and Application Services Associate (2023, 2024 Batch) | Apply Here |
| TCS | Across India | Trainee (2024 Batch) | Apply Here |
| TCS BPS | Across India | Trainee (2024 Batch) | Apply Here |
| Amazon | Across India | Multiple Positions | Apply Here |
| Accenture | Across India | Multiple Positions | Apply Here |
| Wipro | Across India | Multiple Positions | Apply Here |
| Cognizant | Across India | Multiple Positions | Apply Here |
| Infosys | Across India | Multiple Positions | Apply Here |
| Genpact | Across India | Multiple Positions | Apply Here |
Company Name: Barclays
Job Location: Chennai
Job Position: Team Support Specialist
Experience: Freshers/Experienced
Qualification: Any Graduation, Post Graduation
Job Description:
- Backfill role for a Team Support Specialist, To manage a large and diverse team of Process Associates working towards pre-defined targets.
- Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents.
- Assist the Team Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership.
Eligibility Criteria:
- Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
- Flexibility in hours of work and ability to work changing shifts patterns.
Job Responsibilities:
- Ensure daily Schedule Adherence. Answer queries raised by the Client & Advisors related to the process.
- Take escalated calls and return calls when a message is taken.
- Perform regular Quality checks for the Team.
Monitor performance for all Advisors on a monthly basis. - Convey feedback received from Quality to all Advisors
- Weekly Update on performance levels to the Address administrative issues arising out of day-to-day working
Keep the TM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients. - Ensure each advisor is informed on product updates for the process
- Set targets for the team. Ensure target achievement adhering to Service Level Agreements
- Conduct regular briefings for the team to discuss performance, Organizational policies and process updates
- Ensure strict adherence to compliance.
- Conduct Quality Audits for the Team on a regular basis .
- Prepare development plans for every team member with a suitable plan of action.
- Counsel team members, whenever required.
- Plan and impart necessary process – related training to the Advisors, where necessary.
- Ensure that Clients are aware of any issue and concerns.
- Prepare reports (adhoc/BAU) periodically to be sent to the client, Identify process gaps and collaborate with the Client to formulate solutions.
- Need-based escalation of decisions and ensure proper follow-up of the same.
- Act as an interface with the client and to be responsible for completely managing the day-to-day operational functions for the team.
Desired Skills:
Skills that will help you in the role:
- Experience of working in a customer facing service environment.
How To Apply:
- Subscribe Here (Check Your Email To Activate Confirmation Link).
- Apply For This Job.