Amazon Walkin Freshers in Hyderabad For Chat Process, Voice Process On 7th to 10th August 2018
Amazon freshers and experienced walkin drive in Hyderabad for Chat Process and Voice Process On 7th, 8th, 9th, 10th August 2018. Any Under Graduate (10+2), Any Graduate, Any Post Graduate Candidates are eligible fir this wakin drive. More details regarding Amazon Walkin Drive is given below.
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Company Name: Amazon
Job Location: Hyderabad
Experience: Freshers/Experienced (0 to 5 years)
Job Type: Walkin
Job Category: BPO
Job Position: Customer Service Associate (Chat Process / Voice Process)
Qualification: 10+2, Any Graduation, Any Post Graduation
Job Description:
- Amazon is hiring for Customer Service Associate role for Chat Process and International Voice Process, Amazon inviting freshers and experienced candidates both.
- Minimum qualification required is Intermediate.
- An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
- Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Salary:
- Chat Process: Rs. 2,00,000 – 2,40,000/- per annum
- Voice Process: Rs. 2,60,000 – 3,10,000/- per annum
Eligibility Criteria:
Candidate should be comfortable with:
- 24/7 shifts with rotational weeks offs.
- Comfortable to work in night shifts.
- Excellent communication skills (written and Spoken).
- Compensation Details.
Desired Skills:
Communication Skills:
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers.
- Excellent documentation skills.
- Ability to concentrate follow customers issues without distraction to resolution.
- Work successfully in a team environment as well as independently.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
Computer Knowledge/Skills:
- Ability to use a desktop computer system.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
- Excellent typing skills.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.
- Demonstrates an ability to learn in various media.
- Ability to successfully adapt to changes in the work environment.
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
- Ability to approach problems logically and rationally.
- Action oriented and self-disciplined.
- Organized and detail-oriented.
- Ability to quickly and effectively prioritize work time in various departments to meet business need.
- Ability to maintain composure in highly escalated situations.
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment..
- They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Additional Benefits:
- Night Shift Allowance: Rs. 115 per night (If applicable).
- Meal Coupons (Zeta Card): Rs. 1100.
- Over Time benefits (As applicable).
- Timings: 10:00 AM to 3:00 PM.
Documents Required:
- Updated Resume.
- Original Govt Photo ID Proof.
- Passport size photograph.
How To Apply: Apply For This Job.
Walkin Date: 7th, 8th, 9th, 10th August 2018
Walkin Time: 10.00 AM to 3.00 PM
Walkin Venue:
Amazon Development Center,
10th Floor, Building No-9,
Opposite to Westin Hotel,
Raheja Mind Space,
Madhapur, Hitec City,
Hyderabad.
Contact Person: Reuben Thomas (HR), 8897504030, rgeo@amazon.com
Company Website: www.careers.amazon.in