Amazon Walkin Freshers in Hyderabad As Transportation Specialist On 22nd to 26th August 2017

Company Name: Amazon

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 5 years)

Job Type: Walkin

Job Position: Transportation Specialist

Salary: Rs. 1,73,000 – 2,80,000/- per annum

Qualification: Any Graduation, 10+2

Eligibility Criteria:

• Excellent communication skills (written and verbal) in English language.
• Ability to communicate correctly and clearly with all customers.
• Good comprehension skills ability to clearly understand and state the issues customers present.
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
• Excellent typing skills.
• Ability to concentrate follow customers issues without distraction to resolution.
• Work successfully in a team environment as well as independently.
• Demonstrates an ability to successfully navigate websites .
• Self disciplined, detail oriented and willing to work in night shifts.
• Team player, flexible per business requirement, ability to quickly learn and successfully adapt in dynamic environment.

Job Description:

• A Transportation Specialist facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performance.
• A Transportation Specialist provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email).
• An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time.
• The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form.
• The role will require the candidate to communicate with the stakeholders over the phone.
• The transportation specialist acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon.
• The transportation specialist are expected to identify Delivery Partner concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Job Responsibilities:

• Effectively communicate in a clear and professional manner at all times.
• Effectively manage sensitive cases by reporting up the escalation matrix.
• Demonstrate excellent time-management skills.
• Maintains or exceeds targeted performance metrics.
• Provides/expedites prompt and efficient service to Amazon customers/delivery partners.
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

Documents Required:

• Updated Resume.
• One Passport Size Photograph
• Original Govt Photo ID Proof.

Walkin Date: 22nd to 26th August 2017

Walkin Time: 10.00 AM to 3.00 PM

Walkin Venue:

Amazon Development Centre India Pvt Ltd,
9th, 10th Floor, Building No. 9,
Raheja Mind Space, Madhapur,
Hyderabad – 500081.

Contact Person: HR

Company Website: http://careers.amazon.in/

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