Amazon Walkin Freshers in Hyderabad As Digital and Device Technical Support Associate On 21st to 23rd February 2018

Amazon freshers walkin drive in Hyderabad for Digital and Device Technical Support Associate position on 21st, 22nd, 23rd February 2018. Any Under Graduate, Graduate, Post Graduate freshers are eligible for this walkin drive. More details regarding Amazon Walkin Drive is given below.

Company Name: Amazon Development Centre India Pvt Ltd

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 5 years)

Job Type: Walkin

Job Category: BPO

Job Position: Digital and Device Technical Support Associate

Salary: Rs. 2,70,000 – 3,15,000/- per annum

Qualification: Any Under Graduate (10+2), Any Graduate, Any Post Graduate

Job Description:

• An Amazon Digital & Device Technical Support Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
• This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
• Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Eligibility Criteria:

Technical Aptitude:

• Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies.
• Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting.
• In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types).
• Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows).
• Basic awareness about Amazons Devices and Digital Services (Subscriptions).
• Awareness of latest trends and developments in the technology industry.
• Technically inclined with a drive to challenge existing processes and innovate.

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs.
• Demonstrates interpersonal skills with a diverse customer base.
• Demonstrates conflict resolution, negotiation, and de-escalation skills.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Ability to determine customer needs and provide appropriate solutions.
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers.
• Excellent documentation skills.
• Good comprehension skills ability to clearly understand and state the issues customers present.
• Ability to concentrate follow customers issues without distraction to resolution.
• Work successfully in a team environment as well as independently.
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response.

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
• Ability to approach problems logically and rationally.
• Action oriented and self-disciplined.
• Organized and detail-oriented.
• Ability to quickly and effectively prioritize work time in various departments to meet business need.
• Ability to maintain composure in highly escalated situations.
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
• They will be creative and analytical problem solvers with a passion for excellent customer service.

Additional benefits:

• Transport Allowance, Sodexo meal vouchers, Night Shift Allowance, Over Time Benefits, and Performance Incentives.

Documents Required:

• Updated Resume.
• Original Govt Photo ID Proof.
• Passport size photograph

Walkin Date: 21st to 23rd February 2018

Walkin Time: 10.00 AM to 3.00 PM

Walkin Venue:

Amazon Development Centre India Pvt Ltd,
Raheja Mind Space,
Building No:9, 10th Floor,
Opposite Westin Hotel,
Phase 2, Hitec City,
Hyderabad – 500081.

Contact Person: HR, 91-40-40005111

Company Website: http://careers.amazon.in.

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