Amazon Recruitment | Virtual Customer Service Associate (Work From Home) | Delhi

Amazon Recruitment in Delhi For Virtual Customer Service Associate (Work From Home). 12th, Graduates and Post Graduates are eligible to apply for this job. More details regarding Amazon Delhi Job Openings is given below.

Company Name: Amazon

Job Location: Delhi

Job Position: Virtual Customer Service Associate (Work From Home)

Experience: Freshers/0 to 5 years

Qualification: 12th, Graduation, Post Graduation

Job Description:

• Excellent Opportunity at Amazon for International Voice (Work From Home Opportunity).
• Come be a part of Earth’s Most Customer Centric Company.
• Candidates residing in Delhi only are eligible to apply.

Eligibility Criteria:

• Minimum Qualification is 10+2.
• Any Graduate/PG is eligible to apply.
• Fresher can apply.
• Candidates with BPO experience would have an edge.
• Excellent English communication is Mandate.
• Should be comfortable to work for Night Shifts and flexible shift/week offs.

What will you do as a Customer Service Associate?

• As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers.
• You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance.
• Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?

• This role requires working variable hours to match when customers need us most.
• You will work overnight/day/late shifts and your work week is minimum 40 hours.
• In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday.
• You may be required to work national holidays.
• You will learn more about your exact schedule closer to your start date.

What strengths will you bring?

• Hard-working, articulate, and detail-oriented.
• Friendly and customer-focused in every situation.
• Ability to learn quickly and embrace change.
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Medical insurance.
• Pension plan.
• Internet allowance.
• Lifestyle benefits and retail discounts through our Amazon Extras program.
• Expert training and ongoing opportunities to learn more and develop your skills.

Compensation & Other Benefits:

• Salary Base Pay: 3,64,000 to 4,33,000 LPA/-

Additional Benefits:

• Zeta Meal Card – INR 1100/month i.e. INR 13200/- PA.
• Internet Allowance – INR 1250/month i.e. INR 15000/- PA (Work from Home).
• Health insurance benefits up to INR 5.0 Lacs.
• Night Shift Allowance – INR 150/shift.
• Overtime Allowance as per business requirement.
• 5-day working week with 2 consecutive days off. (The off days change based on business requirement).

Instruction for Applying and Completing Online Assessment:

• To apply & complete the assessment, you will need a laptop/PC with Webcam and headphone with good microphone.
• Do not apply from mobile phone or Tablet.
• Assessment should be attempted in an undisturbed environment with Stable internet connection (minimum 100 Mbps).
• Assessment should be attempted only on a laptop/ desktop with functioning web camera & usage of Headphone with microphone is must Must be proficient in English.
• Please do not take help during the assessment as the process is entirely recorded.

Note:

• Kindly complete the registration using above link.
• Post which you’ll receive assessment link with instruction which need to be completed within 24 hr.

How To Apply:

• Registrations are closed

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