Amazon Recruitment | Support Analyst | Chennai
Amazon Recruitment in Chennai For Support Analyst Position. Graduates are eligible to apply for this job. More details regarding Amazon Chennai Job Openings is given below.
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Company Name: Amazon
Job Location: Chennai
Job Position: KDP Support Analyst
Experience: 0 to 4 years
Salary: Rs. 3,00,000 – 4,25,000/- per annum
Qualification: Any Graduation
Job Description:
- Amazon’s Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon.
- The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP’s self-publishing platform to publish, market, and sell their content in Amazon’s Kindle store.
- The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended.
- Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience.
- If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you!
Key Responsibilities:
- Process and respond to email, phone, and chat contacts received from KDP website users.
- Demonstrate clear and polite written and verbal communication.
- Maintain a positive and professional demeanor at all times.
- Meet or exceed all quality, productivity, and time management goals as set by management.
- Follow all site performance and behavior expectations as outlined by management.
- Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels.
- Follow company policies and processes in order to process customer requests appropriately.
- Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience.
- Escalate customer issues appropriately and in a timely manner.
- Proactively communicate system & process issues.
- Proactively strive to drive improvement to the internal and external processes to enhance the customer experience.
- Contact appropriate teams as needed for systemic issues.
- Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.
- Flexibility to work shifts including overnight and weekends.