Amazon Jobs ChennaiAmazon Recruitment in Chennai For Support Analyst Position. Any Graduates are eligible for this job. More details regarding Amazon Chennai Job Openings is given below.

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Company Name: Amazon

Job Location: Chennai

Experience: 0 to 4 years

Job Category: BPO

Job Position: KDP Support Analyst

Salary: Rs. 3,00,000 – 4,00,000/- per annum

Qualification: Any Graduation

Job Description:

  • Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing service for publishing e-books to the Amazon Kindle store.
  • The KDP Support Analyst will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store.
  • The KDP Support Analyst will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to, such that the system works smoothly.
  • Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.
  • This is a unique opportunity to be a part of a revolutionary product that is changing the way people read.
  • This is a Contract Role for a period of 6 Months.

Eligibility Criteria:

  • Bachelor Degree in any discipline with 0-4 years of experience.
  • Flexible to work in night shifts and staggered week offs.
  • Excellent written and verbal communication skills required.
  • Immediate Joiners only
  • 2020 passouts are not eligible.

Job Responsibilities:

  • Must be able to interact with an external parties like customers and suppliers comfortably.
  • Process and respond to phone calls and emails received from publishers.
  • Respond to queries sent to the KDP forums.
  • Investigate payment concerns brought up by customers.
  • Route payment concerns to Accounts Payable.
  • Reprocess stuck books through the system.
  • Route issues and bugs that need engineering expertise to the development teams.
  • Remove certain content as it is identified by the QA team.
  • Notify vendors that their content has been removed.
  • Maintain and improve a knowledge base with unique vendor requests and their solutions.
  • Work on developing responses for common questions.
  • Work with customer service manager in documenting process flows.
  • Should be willing to work in night shifts.
  • Excellent written and verbal communication skills required.

Note:

  • Shifts: Rotational (it is a 24/7 shift environment and shifts are rotational – changes every 3 months).
  • Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3 months).

How To Apply:

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