Amazon Recruitment | Seller Partner Support (0-10 years) | Hyderabad

Amazon Recruitment in Hyderabad As Seller Partner Support. Any Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Hyderabad Job Openings is given below.

Company Name: Amazon

Job Location: Amazon

Experience: 0 to 10 years

Job Category: BPO

Job Position: Seller Partner Support (SPS Associate) – Work From Home

Salary: Rs. 2,75,000 – 4,00,000/- per annum

Qualification: Any Graduation, Post Graduation

Job Description:

• The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements.
• The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.
• The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
• A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
• Virtual Contact Center (VCC) associates are expected to work from a home location approved by Amazon for all scheduled hours.
• It is the responsibility of the associates to ensure uninterrupted internet connectivity and work- like environment at home location so that associates can deliver their best in terms of productivity and quality.

Eligibility Criteria:

• Qualification – Graduation and above.
• Excellent Written and spoken Communication Skills in English.
• Flexible to work in night shifts and staggered week offs.
• Immediate Joiners only
• Candidate should be based out of Hyderabad.

Basic Qualifications:

• Education: Bachelor Degree in any discipline with 0-10 years of experience.
• Excellent written and verbal communication in English.
• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
• During the first four months (Training & Transition) no unplanned leaves are allowed.
• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
• Home environment free from background noise where you can connect to the internet and work on your deliverables.
• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
• Should have access to mobile phone at all times from a reliable provider.
• Should have power back up in case of power shut down.
• Should be willing interact with Seller over calls / email / chat depending on the business need.
• Candidates who are based in the below  Hyderabad should only apply

Job Responsibilities:

This includes, but is not limited to:

• The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Additional Information:

• Information Security: You should be will to sign a undertaking pertaining to do’s and don’ts in accordance to the data Security policy
• Ergonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk as their workspace.

Note:

• Candidates who have been interviewed with Amazon in the last 6 months would not be eligible to apply now.
• If interested please apply and register your details. Only eligible candidates will receive an email.
• All the assessments / interviews will happen virtually over video conference, please make sure you have a laptop or desk top with web camera.
• And also a good internet connection to take up assessments and interviews.

How To Apply:

• Apply For This Job.

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