Amazon Recruitment | Chat Process (0-5 years) | Bangalore

Amazon Recruitment in Bangalore For Chat Process. 10+2, Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Bangalore Job Openings is given below.

Company Name: Amazon

Job Location: Bangalore

Job Position: Chat Process (VCS Chat)

Experience: 0 to 5 years

Qualification: 10+2, Graduation, Post Graduation

Job Description:

• Amazon is hiring at Bangalore for Work from Home Chat Process for Permanent Role.
• We are hiring for customer service associates in Bangalore.
• This is full time work from home opportunity, so you can work from the comfort of your home.
• An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
• This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
• Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
• The Virtual Customer Service Chat Support is for Bengaluru location with a permanent work-from-home model that offers opportunities to those looking for flexible options, empowering them to achieve their full potential.
• Skill: Virtual Customer Service Chat (VCS Chat).
• Job Type: Work from Home, Permanent role.
• Compensation Range: 2.35 to 2.82 Lacs Per Annum.

Additional Benefits Offered Excluding the package:

• Health insurance benefits upto 5 Lacs Per Annum.
• Sodexo Zeta Meal Card- INR 1100/month i.e. 13,200/- PA.
• Night Shift Allowance – INR 150/Night.
• Overtime Allowance as per company policy.
• Internet Allowance (Only work from home) – upto INR 1250 per month.
• Desktop will be provided by Amazon.
• 5-day working week with 2 consecutive days off. (The off days change based on business requirement).

Eligibility Criteria:

• Minimum Qualification should be 10+2.
• Candidate must be a resident of Bangalore Location.
• Should be flexible and comfortable working in 24/7 shift (Including Night Shifts) and should have excellent communication and typing skills.
• Candidates who have applied in last 3 months and are pursuing a Regular Course are not eligible.

Desired Skills:

• Action oriented, self-disciplined and organized.
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards.
• Ability to communicate clearly with both internal and external customers.
• Excellent comprehension skills – ability to clearly understand and address customer issues appropriately.
• Excellent composition skills – ability to compose grammatically correct, concise, and accurate written responses.
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
• Excellent Communication and typing skills.

Preferred Criteria:

• Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity.
• Should ensure ‘Work-like’ environment with no disturbance during the work hours.
• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.
• They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs.
• Demonstrates interpersonal skills with a diverse customer base.
• Demonstrates conflict resolution, negotiation, and de-escalation skills.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Ability to determine customer needs and provide appropriate solutions.
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
• Ability to approach problems logically and rationally.
• Action oriented and self-disciplined.
• Organized and detail-oriented.
• Ability to quickly and effectively prioritize work time in various departments to meet business need.
• Ability to maintain composure in highly escalated situations.

Note:

• Candidates residing at Bengaluru Location are only eligible to apply for this role.
• Updated details will undergo the per-screening evaluation process and will be processed further only if it meets the eligibility criteria.

How To Apply:

• Apply For This Job 

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