Accenture Recruitment | Trust & Safety New Associate (0-1 year) | Hyderabad, Mumbai

Accenture Recruitment in Hyderabad and Mumbai For Trust & Safety New Associate. Graduates are eligible top apply for this job. More details regarding Accenture Hyderabad and Mumbai Job Openings is given below.

Company Name: Accenture

Job Location: Hyderabad, Mumbai

Job Position: Trust & Safety New Associate

Experience: 0 to 1 year

Qualification: Any Graduation

Job Description:

• Accenture is hiring for Trust & Safety New Associate – Hyderabad, Mumbai.
• This is a Work from Office Role.
• Rotational Shifts.
• Must reside within given boundary limits.

What would you do:

• Content moderation is meaningful work that helps keep the internet safe.
• It may also be challenging, at times.
• In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content.
• Therefore, content moderators need strong resilience and coping skills.
• We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities.
• Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
• You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.
• Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.
• As an Agent, you are responsible toReview content- user profiles, videos, texts, images etc.
• Investigate and apply client policies.
• Escalate and/or resolve the issue that is reported by users or flagged by the system.
• Note: The reported content could be sensitive or of graphic nature.

What are we looking for:

• The following skills are required to perform this role-Strong coping, emotional resilience, and stress-management skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skillsBasic internet research skills.
• Excellent comprehension, communication (verbal, written), and ENGLISH skills, required to interpret content.
• Additional Skills: Be a team player and value cohesiveness; Be flexible to cater to changing business needs in a fast-paced environment; Be aware of social trends, political situations, current affairs etc.

Roles and Responsibilities:

• Your role requires following responsibilities Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guideline.
• Stay up to date with any changes on policies/process.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
• Engage in the well-being activitiesMeet desired efficiency established by business.

Skill Required:

• User – Generated Content Moderation – Content Moderation.

Language – Ability:

• English (Domestic) – Proficient.

How To Apply:

• Apply For This Job

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