Accenture Freshers Recruitment | Associate (Service Desk Non Voice Support) | Delhi / NCR, Gurgaon

Accenture Freshers Recruitment in Delhi/NCR and Gurgaon For Associate (Service Desk Non Voice Support). Any Graduate Freshers are eligible to apply for this job. More details regarding Accenture Delhi/NCR and Gurgaon Freshers Job Openings is given below.

Company Name: Accenture

Job Location: Delhi/NCR, Gurgaon

Job Category: BPO

Job Position: Associate (Service Desk Non Voice Support)

Experience: Freshers

Qualification: Any Graduation

Job Description:

• Designation: Management Level – Associate.
• Skill Required: Query Management – Service Desk Non-Voice Support.
• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
• The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
• The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
• The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
• They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

Eligibility Criteria:

We are looking for individuals who have the following skillset

• Adaptable and flexible.

Job Responsibilities:

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your team and direct supervisor.
• You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work.
• You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders.
• You will be required to help in the overall team’s workload by managing your deliverables and help the team when required.
• You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

Note:

• Females Preferred.
• Please note this role may require you to work in rotational shifts or graveyard shifts.

How To Apply:

• Apply For This Job

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