Firstsource Walkin | Customer Support (Chat Process) | Bangalore

Firstsource Freshers and Experienced Walkin Drive in Bangalore For Customer Support (Chat Process) On 1st October 2026. Undergraduates and Graduates are eligible for this walkin drive. More details regarding Firstsource Bangalore Walkin Drive is given below.

Company Name: Firstsource

Job Location: Bangalore

Job Type: Walkin

Job Position: Customer Support (Chat Process)

No.of Openings: 50

Experience: Freshers/0 to 3 years

Salary: Upto Rs. 3,25,000/- per annum

Qualification: Undergraduates, Graduates 

Job Description:

• We are hiring Chat Process Associates for our UK International Chat Process in Bangalore.
• Job Title: Chat Process Associate/Customer Support Associate.
• Process: International Chat Support UK Process.
• Shift: UK Shift/Night Shift.
• Working Days: 5 Days Working + 2 Rotational Week Offs.
• Work Mode: Work from Office.
• Employment Type: Full-Time.
• Joining: Immediate Joiners Preferred.
• Work Location: Bangalore.

Job Summary:

• We are hiring Chat Process Associates for our UK International Customer Support process in Bangalore.
• The candidate will be responsible for handling customer queries through live chat, understanding customer concerns, providing accurate resolutions, and ensuring a positive customer experience.

Key Responsibilities:

• Handle customer queries through live chat.
• Provide accurate and timely resolutions.
• Maintain excellent written communication with UK customers.
• Manage multiple chats while maintaining quality and accuracy.
• Follow company processes and SOPs.
• Meet quality, productivity and customer satisfaction targets.
• Escalate complex issues to the appropriate team.
• Maintain proper documentation of customer interactions.

Eligibility Criteria (Freshers):

• Graduates/Undergraduates can apply.
• BE/BTECT/BSC/POSTGRADUATES Freshers can’t apply.
• Excellent written English communication.
• Good typing speed and accuracy.
• Basic computer knowledge.
• Willingness to work in UK/night shifts.

Eligibility Criteria (Experienced):

• 6 months+ experience in International Chat/Non-Voice/Customer Support/BPO preferred.
• International customer-service experience will be an advantage.
• Candidates with good written English and customer-handling skills are preferred.

Required Skills:

• Excellent written English.
• Good typing speed.
• Customer service skills.
• Problem-solving ability.
• Multitasking.
• Basic computer knowledge.
• Good communication skills.
• Comfortable working in UK/night shifts.

Walkin Date: 1st October 2026

Walkin Time: 9.30 AM to 5.30 PM

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