Tanla Recruitment | Technical Support Engineer (0-1 year) | Bangalore
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Tanla Platforms Recruitment in Bangalore For Technical Support Engineer Position. BE, BTech, BSc Graduates are eligible to apply for this job. More details regarding Tanla Platforms Bangalore Job Openings is given below.
Company Name: Tanla Platforms Ltd (Formerly known as Tanla Solutions Ltd)
Job Location: Bangalore
Job Category: IT | Software
Job Position: Technical Support Engineer
Experience: 0 to 1 year
Qualification: BE, BTech, BSc
Job Description:
- Tanla Platforms is hiring for Technical Support Engineer.
- Work Location: Bangalore.
Eligibility Criteria:
- Basic knowledge of Linux, MySQL, and Oracle.
- Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions.
- Proactive, self-motivated and should be a team player.
- Flexible to work in 24×7 environment.
- Ability to plan and organize.
Job Responsibilities:
- Provide support to internal/external customers while adhering to the set SLA parameters.
- Facilitate calls with customers to explain/resolve/address the issues raised to technical support team.
- Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns.
- Collaborate/coordinate with backend teams in identifying/resolving customer issues.
- Capture and document all queries/concerns via the ticketing tool/email/calls.
- Responding to customers via various communication channels and to provide timely revert / updates / notifications.
- Share periodic updates and feedback on regular basis.
- Maintain regular tracker(s) and publish reports to all stakeholders.
- Ensure 100% adherence to teams and organizational processes.
- Time Management.
- Ticket management.
- Customer response and engagement.
- Cross-functional communication and coordination.
- Compliance and SOP.
How To Apply:
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Bangalore Jobs: Check Here
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