Deloitte Recruitment | Analyst / Associate Analyst (0-4 years) | Hyderabad

Deloitte Recruitment in Hyderabad For Analyst/Associate Analyst. Graduates and Diploma candidates are eligible to apply for this job. More details regarding Deloitte Hyderabad Job Openings is given below.

Company Name: Deloitte

Job Location: Hyderabad

Job Position: Analyst/Associate Analyst – Technology – CoRe Global Contact Center – ITSD – Tech

Experience: 0 to 4 years

Qualification: Graduation, Diploma

Job Description:

• Deloitte is hiring for Analyst/Associate Analyst.
• Deloitte believes in its diverse talent.
• That is why only the BEST choose to be at Deloitte.
• Technology Team differentiates itself from other Call Centers.
• The work culture encourages high performance in delivering distinctive service, and the Rewards and Recognition programs encourage taking initiative.
• Technology Team expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be ready for change.
• Work Location: Hyderabad.

Team: 

• The Technology team is the first point of contact for Deloitte Member Firms facing challenges with any Technology not limited to hardware & software.
• Technology cater requests through phone, chat, web-forms & emails.
• Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities.
• Our professionals are committed to excellence and to enhancing the trust of our clients.
• Quality is our top priority, and by focusing on innovation, we continue to raise the bar on quality and deliver greater value to our clients.

Work you’ll do:

• To assist Deloitte employees with technology problems over the phone in a timely manner so that they can perform their job and be productive for the firm.
• It might involve either direct resolution of the problem or escalation to another team as the case may be.
• Our customers have a high expectation that you will be able to resolve their issue on the call, but they recognize that there are some issues that can only be resolved by teams outside the Contact-center.
• Our customers are very computer literate, and accuracy of information is a high priority.

Job Responsibilities:

• Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
• Analyze and resolve incidents and service requests regarding use of application software or hardware. basic knowledge about computer software and hardware.
• Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
• Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
• Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and participate in individual/group coaching sessions.
• Adhere to contact quality guidelines.
• Identify knowledge gaps and submit corrections/updates and new knowledge documents.
• Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
• Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
• Should be flexible to work in different shifts as ISS-Business works 24 x 7.
• Avoid unplanned time off from work as this would have major impact on our business.
• Excessive unplanned absence may result in disciplinary actions.
• Adheres to Code of Ethics, Vision, Mission and Core Values.
• Ability to switch between different countries and cultures (Americas, EMEA, APAC).
• Should be able to mentor new hires.

Eligibility Criteria:

• B.Sc/B.Com/BCA/B.Tech (with computer science and electronics background) and Other non-engineering graduation/Diploma: 0-4 years.

Key Skills Required:

• Excellent written, verbal, listening, analytical skills.
• Easily grasp and communicate complex ideas.
• Excellent problem-solving skills.
• Knowledge of MS Office 2010, 2013 including Outlook.
• Knowledge of computer hardware and software.
• Knowledge of Operating Systems like Windows 10 and MacOS.
• Knowledge of network and internet.

How To Apply:

• Apply For This Job

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