Wipro Freshers Recruitment | Production Agent | Pune

Wipro Freshers Recruitment in Pune For Production Agent. HSC and Graduates are eligible to apply for this job. More details regarding Wipro Pune Freshers Job openings is given below.

Company Name: Wipro

Job Location: Pune

Job Position: Production Agent (L1)

Experience: Freshers

Qualification: HSC, Graduation

Job Description:

• Wipro is hiring freshers for Production Agent – Pune.

Key Responsibilities:

• Handle international customer calls professionally and efficiently.
• Resolve telecom-related queries including billing, network issues, service activation, and plan upgrades.
• Maintain accurate records of customer interactions and transactions.
• Meet performance metrics such as call quality, resolution rate, and customer satisfaction scores.
• Collaborate with internal teams to escalate and resolve complex issues.
• Stay updated with telecom products, services, and process changes.

Eligibility Criteria:

• HSC/Graduate in any discipline (Preferred: BCom, BBA, BA, BSc).
• Fresher can apply.
• Excellent verbal communication skills in English (neutral accent preferred).
• Strong problem-solving and customer service skills.
• Ability to work in rotational shifts and handle high call volumes.
• Familiarity with CRM tools and call center software.

Mandatory Skills:

• Order Management (Comms).

How To Apply:

• Apply For This Job

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