Genpact Freshers Walkin | Inbound Voice Process | Hyderabad

Genpact Freshers Walkin Drive in Hyderabad For Inbound Voice Process On 18th September 2025. Graduates of 2021, 2022, 2023, 2024, 2025 Batch are eligible for this walkin drive. More details regarding Genpact Hyderabad Freshers Walkin Drive is given below.

Company Name: Genpact

Job Location: Hyderabad

Job Type: Walkin

Job Category: BPO

Job Position: Inbound Voice Process

Experience: Freshers

Qualification: Any Graduation

Year of Passing: 2021, 2022, 2023, 2024, 2025 Passouts

Job Description:

• Genpact Mega Walkin Drive Freshers For Inbound voice roles – Hyderabad.
• This role includes handling inbound calls and responding to customer queries.
• Shifts: Flexible with any shift.
• Language Known: English+Hindi.
• Work Location: Hyderabad (Work From Office).

Eligibility Criteria:

• Work Experience: Only Freshers are eligible (we are not considering post graduates/undergraduate/pursuing candidates for these roles).
• Only 2021-2025 graduates are eligible.
• We are not considering post-graduates for this role.
• Candidate should have provisional certificates/marksheets handy.

Minimum Qualifications/Skills:

• Graduation in any discipline (except law).
• Freshers are eligible.
• Candidate should have marksheets handy.
• Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc).
• Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques.

Preferred Qualifications/Skills:

• Effective probing skills and analyzing/understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with written English and with neutral English accent.

Roles & Responsibilities:

• Handle multiple chats at the same time (3+ Active Chats simultaneously).
• Respond to the customer queries & issues in timely manner.
• Provide solution to the customer basis the available help articles and within the policies.
• Replicate customers issue and report necessary bugs/suggestions/ideas.
• Provide excellent services to the customers.
• Work closely with internal departments to provide the required information/support to the customer.
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Maintain a deep understanding of client process and policies.
• Upskill to enhance the knowledge time to time and offer support.
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business.
• Respond to customer queries and customer’s concern.
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and escalate product bugs.

Please carry below documents with you:

• 3 copies of updated resume.
• 3 Passport size photographs.
• Original Aadhar card.
• 2 copies of Aadhar card.
• Pay-slip (if applicable).

Walkin Date: 18th September 2025

Walkin Time: 11.30 AM to 1.00 PM

Walkin Venue & More Details:

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